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Frequently Asked Questions

Who is Fybe?

Fybe was formerly known as Roanoke Connect. We’re a fiber internet service that delivers fast, reliable and unlimited internet to its customers. All provided by a company you know and trust, with roots in the North Carolina communities where you live.

The network consists of a fiber optic ring that runs through the Fybe service territory.

What is fiber internet and why is it better?

Fiber is the fastest and most reliable internet connection available. It’s better than cable, cellular and satellite.

Fiber-optic internet, commonly called fiber internet or simply “fiber,” is a broadband connection that can reach speeds of up to 940 Megabits per second (Mbps), with low lag time. The technology uses a fiber-optic cable, which amazingly can send data as fast as about 70% of the speed of light. In addition, fiber-optic cables are not as susceptible to severe weather conditions as other types of traditional cables, which helps minimize outages. It also resists electrical interference effectively. The connection isn’t shared with your neighbors. Even better, your connection is so robust that interactive games, video conferences, high-definition video and more stream without hitches or glitches. It’s the most reliable connection you can have.

What speeds does Fybe offer?

  • 1 Gig for $80/mo

  • 100 Mbps for $60/mo

Does Fybe have data allowances?

We do not have data allowances for any of our packages. 

What is the difference between upload and download speed?

Download Speed: The rate at which data is transferred from the internet to the user’s device.

Upload Speed: The rate that data is transferred from the user’s device to the internet. 

Can I use my own modem?

To receive the best experience, it is recommended you use equipment provided by Fybe.

Is WiFi included with Fybe?

Yes, WiFi is a feature of the internet provided by Fybe.

How much internet speed do I need?

Internet up to 100 Mbps

  • Ideal for 3 to 5 devices simultaneously.
  • Optimal for streaming shows, movies, and music.
  • Work and learn from home.
  • Symmetrical upload and download speeds.

Internet up to 1 Gig

  • Ideal for 20 to 30 devices simultaneously.
  • Optimal for gaming and streaming shows, music, and movies.
  • Work and learn from home.
  • Symmetrical upload and download speeds.

Why should I sign up? I already have internet, isn’t it all the same?

Fybe is about more than just blazing-fast speeds and a reliable internet connection. We also power smart technologies that make everyday life better.

When will fiber service be available?

Because we cover large areas in multiple counties, our fiber build-out plan includes many phases. We are rapidly expanding our fiber internet service in our territory.

Check your address here:

How do I find out if fiber is coming to my area? 

Visit the “Service Areas” tab to view the areas where service is currently available, where construction is in progress and areas where service will become available.

When should I sign up?

If you would like to order service, you will first need to check availability in your area. Enter your address to see if your area is serviceable or available for pre-registration at

How can I sign up?

Sign up for service at today! Once you have signed up and your location is ready, a representative will contact you to schedule your fiber installation.

Is there a contract for Fybe services?

There is no contract for Fybe services.

May I change my plan to a different speed at any time?

Absolutely, contact customer service at (800) 433-2236 option 4 to upgrade or change your speed.

How long will it take to get service once you take my order?

Please contact customer service at (800) 433-2236 option 4 for information specific about your location.

You don’t currently serve my area. Now what?

We encourage you to register. The more supporters we have, the more likely we are to bring internet to your area.

Encourage your friends and neighbors to sign up, too! By signing up, you show us you are interested in a better internet experience. 

We’ve built a blazing-fast, reliable fiber internet service — all for an affordable price. We can’t wait to get you connected! 

As always, you can contact us by completing this form.